News Alerts

  • Once again there is a great deal of smoke causing poor air quality in our beautiful valley. So if you cannot go outside please don't do so to return your library books. Give us a call at 250-770-7781 and we'll renew them for you. 
  • Want to help us help others? Donate to our new Coding Club pilot project!

Frequently Asked Questions

Library cards are free to:

  • residents of the city of Penticton
  • property owners in the city of Penticton
  • residents of the West Bench

To get a library card, come into the library with a piece of identification** with your name and current address.

** We accept Government issued photo identification with current address or 2 pieces of non-photo identification. This may be print or electronic proof of residence, for example: a utility bill, rental agreement, or personalized cheques.

Children ages 0 to 11 are issued their own cards. The parent or guardian of the child must show identification to prove residency. Cards will be set to expire on the child's 12th birthday.

Resident children ages 12 to 17 who lack proof of residence, as defined above are required to supply a student card, or return a completed registration form before Library card is issued. Parents or guardians will be asked for identification for contact purposes. Cards will expire on the child's 18th birthday and an adult status card will be issued.

You can get a fee based library card if:

  • You live outside the Penticton city limits. There are three periods for non-residents: 3 months, 6 months, or 1 year.
     
  • You are a visitor temporarily residing in Penticton. This is good for one month. 

 

How do I get a BC OneCard?

  • Bring your home public library card and current ID into the library and ask for a BC OneCard. 

How many items may I borrow?

  • 15 items (up to: 2 magazines, 2 children's magazines, 4 dvds, 4 audiobooks) 

If I am a talking book user?

  • You may borrow talking books or DAISY CDs with a letter and library card from your home library.

May I renew or place holds?

  • You may renew books three times online or by phone or in person at the library.
  • You may have five holds at a time.

Where do I return items?

  • Returns may be made at any participating public library in BC, but please try to return items where you borrowed them.

Note to One Card borrowers from the Okanagan Regional Library

Items borrowed from the Penticton Public Library and returned to branches of the Okanagan Regional Library are first sent to Kelowna and then mailed to Penticton. We cannot “checkin” an item until we receive it. Therefore, it is still considered “out” and will appear so on your record. While traveling time is taken into consideration when fines are assessed, items still out may effect the number of new items you may borrower. If you make frequent use of our library, please consider returning our items directly.

If the Penticton Public Library does not have the book you need, we will try to borrow the book from another library! 

To request an interlibrary loan, bring the title and author to the Information Desk or telephone the library at (250) 770-7781 ext 4502.

You may also search Outlook Online to see if the title is available.

What can I get?

  • Books published more than a year ago (we will consider purchasing newer items)
  • Photocopies of magazine and newspaper articles
  • Microfilm/fiche of genealogical materials
  • DAISY CD's for the visually impaired (borrowed from the CNIB)

What can't I get?

  • Books published in current or preceding year

Are there items which are harder to get?

There are, this is because some libraries will lend out these items, and others will not.

  • DVDs and CDs 
  • Textbooks 

What is the cost?

  • There is no cost to borrow a book from another library.
  • There is a $5.00 fee if the item is not picked up.

How long does it take?

  • It varies. If the book is owned by a library in the Kootenays and is on the shelf, it may take only a few days. Books from larger regional systems may take two to three weeks.
  • We will tell you when the book is here, or if we are not able to get it. 

How long can I keep it?

  • Books may be kept for three weeks. You will be given a due date slip.

Can it be renewed?

  • We contact the lending library to ask for a renewal. Most BC public libraries allow one renewal.

How man Interlibary Loans can I have?

  • You may have three interlibrary loans at one time.

For a detailed instructions on how to use our ebook services with  your mobile device, please see our Ebooks Page.

Printing

  • Black and white printing- $0.25 per page
  • Colour printing- $1.00 per page
  • See the staff at the information desk for more information. 

Photocopying

A copier is available for public use in the Reference area.

  • Black and white copies- $0.25 per page 
  • Colour copies- $1.00 per page 

Paper Sizes

  • 8 1/2 x 11"
  • 8 1/2 x 14"
  • 11 x 17" 

Scanning

Scanning of documents and pictures to an email address is also availabe at a rate of $0.25 per scan.

Who can get deliveries?
This service is for Penticton residents who are unable to come into the library because they are homebound. 
 
How do I sign-up?
Call the library at: 250-770-7781 and ask for the Homebound Service
 
How does it work?
Library staff select books and other materials for you according to your reading tastes or specific requests.
You get a delivery directly to your door every two or four weeks.
 
 
Back to Top